I’ve been soooo annoyed by Apple for the last couple of days! Last year I bought an iPod shuffle from New York and now, a couple of weeks ago, the remote control of the headphones stopped working. First, I checked the exact date I bought the shuffle and realized that the one year limited warranty had expired, of course. As I was resetting the iPod and trying to find out from Apple’s website if this was a common problem that could somehow be solved, I found information that 3rd generation iPod shuffles with a certain serial number (made between 2009 and 2010) had a fault in the headphones and that Apple would replace them within 2 years of purchase. Hurray, I thought. My serial number fitted. I followed Apple’s guidelines on their website how to send a product placement request. The last page on their website said that my request had been submitted and that I will receive an email within an hour with the repair status information. But I will also have to FAX a proof of purchase to Apple. What the hell???? Anyway, I got really annoyed when I did not receive the email and I still haven’t. But even more annoying was the thought of having to fax my proof of purchase to Apple although I have an Apple ID and they very well and easily can see what and when and where I have purchased (I bought the shuffle in the Mac Store through my Apple account). So today I’ve set up a fax account to be able to fax the bloody receipt to Apple and there’s still no email from them. Should I make another product replacement request or what???? I also think Apple could have been in touch with the people having the shuffles with the headphone problem, at least the ones with the Apple ID… I wonder how many people have bought the headphones with the remote control without knowing that it’s not their fault that they are not working. 
Anyway, let’s see what happens!
Do you have a 3rd generation iPod shuffle with serial number:
xx909xxxxxx – xx952xxxxxx
xx001xxxxxx – xx004xxxxxx
Here’s what to do in Finnish: http://www.apple.com/fi/support/headphones/replacementprogram/
and in: English: http://www.apple.com/support/headphones/replacementprogram/
Johanna